What models do you support? What sizes are available?
Our straps are compatible with:
Apple Watch - Series 3, 4, 5, 6, 7, 8, Ultra, and SE
Samsung smartwatches with a 20mm pin - Samsung Galaxy Watch 4, Galaxy Watch 4 Classic, Galaxy Watch 5, and Galaxy Watch 5 Pro
Round Android-based smartwatches with a 22mm pin
Our straps for Apple Watch include large and small lugs to fit all sizes (38/40/41 mm and 42/44/45/49 mm) and also fit any Android-based smartwatch with a 22mm pin.
We also manufacture watch bands for the Gabb Watch and Gabb Lite watch products.
What if I have a large or small wrist? Are there different sizes available?
Our bands fit wrists ranging from 5.5"- 8.2" (13-22cm). With a simple, stainless steel pin-and-tuck buckle, each of our watch bands is designed for a comfortable, universal fit on most wrists.
Drop us a line at support@mobyfox.com if you have any doubt.
What's in the box?
Apple Watch straps: One watch strap with a 22mm pin and two sets of connector lugs (one set for large & one for small Apple Watch sizes).Samsung straps: One watch strap with a 20mm pinAndroid straps: One watch strap with a 22mm pinAll straps: Warranty info, terms & conditions, and a QR-code** to access exclusive digital Watch Face collections.** Your QR code is under the black foam packaging. Lift the small tab to reveal your QR code.
What are the straps made of?
Silicone straps: High quality, food grade silicone that is hypo-allergenic. That said, almost nothing is 100% allergenic so please pay close attention to how your skin reacts to your strap in the first days of wearing it, and if you have any problems let us know, or return it to us for a full refund! Leather straps: High quality Genuine, Vegan, or Recycled leather (depends on the design). We have also tested for UV, sweat, general use, and worked to make our products as durable as possible for ongoing daily use. We believe they are more than robust enough to handle you and your smartwatch!
Are the branded straps official?
Yes! We publish the license and copyright details of everything we do, and any branded product you see is based on official partnerships we have with the brands in question.
Do they include digital Watch Faces? How does that work? Do I need to pay extra for Watch Faces?
We have an App called MobyFace which you can download for free in the Apple App Store or Google Play Store. Our App has tons of free Watch Face collections. Even without one of our straps you can download and start using the MobyFace App today. With our branded straps you will receive a QR code** inside the box. ** Your QR code is under the foam packaging. Lift the small tab to reveal your QR code.Just go to the app store and search ‘MobyFace’ to download our app. Then, from the app or your phone camera, scan the QR code. For the Android app, make sure the app is also installed on your smartwatch as a watch face app.A matching collection for your strap will appear in your collections inside the MobyFace App. You can then install any of the Watch Faces in that collection on your smartwatch.You can find more information about the iOS app at mobyfox.shop/mobyface and the Android app at mobyfox.shop/pages/android-app
How do I access your Watch Faces? Do I need to pay extra for Watch Faces?
We have an App called MobyFace which you can download for free in the Apple App Store or Google Play Store. Our App has tons of free Watch Face collections. Even without one of our straps you can download and start using the MobyFace App today. With our branded straps you will receive a QR code** inside the box. ** Your QR code is under the foam packaging. Lift the small tab to reveal your QR code.Just go to the app store and search ‘MobyFace’ to download our app. Then, from the app or your phone camera, scan the QR code. For the Android app, make sure the app is also installed on your smartwatch as a watch face app.A matching collection for your strap will appear in your collections inside the MobyFace App. You can then install any of the Watch Faces in that collection on your smartwatch.You can find more information about the iOS app at mobyfox.shop/mobyface and the Android app at mobyfox.shop/pages/android-app
There is a QR-code reader in the MobyFace App, what is it for?
Good catch. Yes in the top right-hand corner there is a QR-code icon. With our branded straps you will receive a QR code** inside the box. ** Your QR code is under the foam packaging. Lift the small tab to reveal your QR code.In the MobyFace App you will see a QR-code icon in the top right-hand corner, simply click it, point the screen at the QR code, and a matching collection for your strap will appear in your collections inside the MobyFace App.
How do I get a Watch Face onto my smartwatch?
If you're using the iOS app go here for step-by-step instructions: https://mobyfox.shop/pages/mobyfaceIf you're using the Android app go here for step-by-step instructions: mobyfox.shop/pages/android-app
I can't see or purchase some of the watch faces you advertise in your App, am I doing something wrong?
We publish our App & content in almost 200 countries, and with official content unfortunately sometimes rights for all countries take time. If you can't see a particular collection inside MobyFace, it means the content is not currently available in your location. We are working to release more content ASAP, just drop us a note at support@mobyfox.com & we'll be more than happy to let you know more!
How can I access my watch faces on my Gabb Watch or Gabb Lite watch?
Open the MyGabb app, select your child's profile, and click on the MobyFace home section. From there you can select any one of the 10 included Watch Faces to customize your new Gabb Watch.
Click "Unlock," use the MyGabb app to scan the QR Code provided in the Gabb Watch band packaging, and tap to select up to three (3) of the unlocked Watch Faces to add to your child's device. These new designs will be added directly to your child's custom Watch Face palette.
I’m still having problems and the solutions are not listed on your site, what do I do?
Send us an email at support@mobyfox.com and we’ll get back to you as soon as we can!You can also do this inside the MobyFace App: Just click on the setting icon in the top left-hand corner, and click ‘Contact Support’. This will automatically generate an email draft (with your App ID included) where you can send us a note about what your question is.
How can I purchase one of your straps?
Simply go to mobyfox.shop, browse our products, and follow the on-screen instructions for payment and shipping information.
What if I want to return or replace my strap?
No problem, just drop us a line at support@mobyfox.com and we'll take care of you. You can return the strap (in original condition and in original packaging) within 30 days for a full refund.
What if there's a problem with my strap after I receive it?
If your product does not work or is damaged for any reason, you can either bring it back to your retailer for a replacement (or money back), or you can drop us a line at support@mobyfox.com and we'll take care of you. Let us know within 30 days, then ship it back to us for a replacement or your money back.
For leather straps, please keep in mind that no two leather straps are the same and imperfections in the leather are part of the allure and beauty of a handcrafted leather strap.
What if my strap breaks or doesn't perform as promised after 30 days?
We offer a one-year warranty against defective products (details included in the box and also available here on the site) where we'll ship you a replacement strap. Just send the damaged product back to us and we'll get a new one to you ASAP. Drop us a line at support@mobyfox.com and we'll get it done!
There has been a problem with my order or payment. What can I do?
Drop us a line at support@mobyfox.com and we'll get back to you ASAP to figure out what’s going on.
Brand Ambassadors
If you want to collaborate with us or are interested in being a Brand Ambassador, contact us at:
collab@mobyfox.com
